Less operational distraction
Prango coordinates the day-to-day response, so your team is not pulled into chasing suppliers and updates.
Don’t let a prang stop your business, or theirs.
Your clients expect more than a policy. They expect an ongoing relationship with someone who understands their business. We keep businesses going after a fleet vehicle has a prang, and we do it alongside you. Prango coordinates the parties involved. You and your client see the same information from notification to resolution, and your senior people stay focused on the relationship, not the logistics.
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What brokers say
For Brokers
Stronger client relationships
A service your clients notice and value, delivered under your relationship. They get one place to report a prang and access to a carefully selected network of repairers.
More opportunities to show value between renewals
Shared claim reporting and policy date reminders give you more reasons to be in touch with your client between renewals.
You stay central to the client
Prango supports and coordinates. It does not step in. You and your client keep the decisions. Think of us as your wingman.
For Claims Teams
Fewer gaps, easier files
The prangs that take the most time are the ones with missing details or a dispute. Prango captures the details early and brings them together in a consistent format, so what reaches you is easier to process.
More consistent information
You receive the same documents in the same format every time, so there is less back and forth.
Greater visibility of each shared claim
You and your client see the same information through to resolution.
Less chasing for details
Driver and third-party details are captured early, along with photos and supporting information, so there are fewer gaps by the time a file reaches you.
Practical support through complex situations
We can get into the detail with you and act as a sounding board at any point.
Early intervention for affected parties
Where your client’s driver is at fault, we contact the affected party early and can arrange their repairs and a reasonably priced replacement vehicle. The same level of service is provided to this person as your client, looking after your client’s reputation and reducing calls to the business.
Loss mitigation
When you receive a demand, we can arrange for repair costs to be assessed and check the amounts claimed appear reasonable.
Prango extends what you can offer your clients without coming between you. Less friction means a stronger relationship, and more opportunities to show your value between renewals.
Broker FAQs
Will you deal with my client directly?
Yes. We work directly with your client and you see the same information they do. We coordinate the day-to-day response, so you can focus on your client relationship.
How do you work with my claims team?
We capture the details early and package them the same way every time, so your claims team gets consistent information without the back and forth. If you manage claims yourself, it all comes straight to you.
Do you lodge claims with the insurer?
No. We prepare the information and you lodge the claim and manage the insurer relationship, as you do now.
What if there are only limited details?
Even if the other driver has gone to hospital, or all you have is a registration number and a phone number, we get things moving and gather what is needed.
Can you tell us whether it is under or over excess?
We can give early guidance on whether a prang is likely to sit under or over excess. Under excess, we can provide competitive repair quotes. Over excess, we prepare the information for your lodgement.
Can you tell us early whether a vehicle is repairable?
Yes. Send us photos and we can give an early indication of whether it is likely to be repairable or a potential total loss.
Can you check whether a third party’s repair costs are reasonable?
Yes. We can review third-party repair costs to determine whether the amounts being claimed appear reasonable.
My client was at fault. Can you help contain the other party’s costs?
We contact the not-at-fault party quickly and can arrange their repairs and a reasonably priced replacement vehicle, which helps control overall costs for your client.
Can you help with invoice chasing?
Yes. When your client pays repair costs directly, we coordinate supplier invoices and payment follow-up, so fewer enquiries land with you.
Keep your businesses going